Forum Topics

Revenue and Benefit - consultation on service withdrawal

I received this email this morning ... wonder if this is also set up to divert the replies into the spam box, as my neighbour was told his comments about a local CPZ had gone?"The Revenue and Benefit services in Feltham, Brentford and Isleworth is closing.With the closure, we want to know how we can support you in accessing these services in the future.In 2015 the Council started an online service for residents to manage their Council Tax and housing benefit online.  This took away the need for customers to travel to one of our offices, to pick up a phone or fill in paper forms.  The new service has worked really well with over 7000 people accessing their account online each month.With the online service making it easier for customers to manage their accounts, the council has decided to end the face to face revenue and benefit service from its local housing offices in Feltham, Brentford and Isleworth.Instead, an improved online service is being made available, with a more dedicated face-to-face service provided on an appointments-only basis at the Civic Centre in Hounslow. This means less waiting for customers.While the decision has been made, we are very keen to support residents with this change and to understand how they currently use the benefits service at their local office before we move over to the new system.As part of the change we are also putting in safeguards to ensure our vulnerable customers or those of you without internet access receive support to access our online services.  On Monday 5 December we launched an online questionnaire which will be open until 27 January 2017.We hope you take a few minutes and complete consultation survey to give us the opportunity of providing a service that best suits you in the future. If you would like more information, please visit our website at Revenue and Benefit Service changes.The face to face service for revenue and benefit enquiries will end in Isleworth (Langdale) on Friday 10 February, at Brentford on Friday 3 March and at Feltham on Friday 24 March 2017.Forward this email"

Sarah Felstead ● 3570d5 Comments ● 3565d

Footpath from Brentford Station to Windmill Road

I wonder if any readers of this forum make use of the short, but very useful, length of footpath which runs east-west along a line south of the railway and north of Sidney Gardens. I would welcome any observations on the state of this footpath. When I raised this issue with councillors in Syon Ward I received a very prompt and helpful reply and the matter is being actively pursued by them.Over many years the state of the footpath has deteriorated. The problems were apparent long before work started on the new housing development at Gibson's Yard. The surface of the footpath is uneven, the steps at the Windmill Road end are poorly maintained, and the route is usually choked with litter. I am told that the path is a popular spot for drug dealing. A particular concern is the poor lighting and when I walked the route on Monday evening there was no lighting at all. In other words this is a dangerous and threatening footpath to use.The responsibility for the maintenance of this path is unclear but it does not lie with LB Hounslow. Likely candidates are Transport of London and Network Rail with the latter being the current odds-on favourite for failing to fulfil its responsibilities.A related concern is the poor state of the southern forecourt at Brentford Station. It is often badly littered, the steep grass verges are not maintained, and there appears to be little or no attempt to enforce parking controls. The old Station House (about 175 years old) is a locally listed building although you wouldn't guess this from its very tatty external appearance. This is certainly not an attractive gateway to Brilliant Brentford despite the fact that the entire area lies within St. Paul's Conservation Area.

Jim Storrar ● 3575d2 Comments ● 3571d